Kuwait · AI & operations

Saqer Al Sabri

One snap.
AI where it adds value.

13+ years running operations and customer experience at stc, Jahez and Snoonu, now putting AI to work in all of it.

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About

The person teams call to figure it out

I'm an AI-driven operations and customer experience professional with 13+ years across stc, Jahez and Snoonu. Teams call me when they need someone who can do a bit of everything and figure out the rest.

I put AI and automation to work wherever they add value, using Claude, Claude Code, ChatGPT and Codex, and connect them with n8n into one workflow. Today I'm a Regional Account Manager at Snoonu, handling brand complaints and delivery performance across 350+ branches.

In numbers

years in operations & CX
13+
cut from average delivery time with AI geofencing
4+ min
branches managed at Snoonu
350+
vendors in Jahez's non-food vertical
570+
people led at stc eChannels
40+

AI & automation projects

What I've built

Snoonu Kuwait01

Delivery coverage tool

Enhanced and now own the geofencing tool used to design delivery zones, adding AI for zone editing, merchant history and before-and-after impact analysis.

Average delivery time down by over 4 minutes · Snoonu Champion, Aug 2026

  • Claude
  • Claude Code
Personal02

AI content & automation system

A connected system that scans the news, sends digests and produces carousels, thumbnails and videos on request, powered by custom Claude skills.

Runs my daily YouTube Shorts

  • n8n
  • Claude
  • Telegram
  • Google Drive
  • Higgsfield
  • ElevenLabs
Snoonu Kuwait03

Daily performance analysis

Claude turns merchant data into management-ready reports on orders, driving time and delivery time before and after each optimization.

Reported to senior management every day

  • Claude
In progress04

Nabdain

An AI-powered application built with Claude Code.

Launching soon

  • Claude Code
In progress05

Gulf café game

A Gulf-themed café management game for mobile, built with Claude Code using AI-generated 3D art and voices.

In development

  • Claude Code

Experience

13 years, three companies

Education

  • Bachelor of Management Information Systems · Arab Open University, 2026
  • Higher National Diploma in Computer Network Systems · ACM, 2012

Skills

  • Claude & Claude Code
  • Custom Claude skills
  • ChatGPT & Codex
  • n8n automation
  • ElevenLabs & Higgsfield
  • Geofencing & delivery coverage
  • Data analysis & reporting
  • Operations management
  • Customer experience
  • Team leadership

Languages

Arabic (native) · English (fluent)

  1. Apr 2026Present

    Regional Account Manager

    Snoonu

    • Own the delivery coverage (geofencing) process and tool, enhanced with AI.
    • Manage 350+ branches, resolving brand complaints and escalations.
    • Report AI-analysed before-and-after results to senior management daily.
  2. Apr 2025Apr 2026

    Account Manager

    Jahez International Company

    • Started with 200+ restaurant partners.
    • Selected within two months to take over the non-food vertical.
    • Grew it to 570+ vendors across grocery, electronics, flowers, butchery and beauty.
  3. Dec 2023Sep 2024

    eChannels Team Leader

    stc Kuwait

    • Led 40+ representatives across digital customer channels.
    • Handled and enhanced stc's customer service chatbot.
    • Winner, stc Consumer Award Program, Q2 2024.
  4. Jan 2020Nov 2023

    eChannels Senior Representative

    stc Kuwait

    • Support across social media, email and WhatsApp.
    • Completed the stc McKinsey Potential Program (55 hours of leadership training).
  5. Mar 2014Jan 2020

    Help Desk Representative → Senior

    stc Kuwait

    • Best Help Desk Employee, 2015–2017.
    • Mentored new representatives and owned the ticketing SLAs.
  6. Feb 2013Mar 2014

    Retail Sales Advisor

    stc Kuwait

    • Top Employee, stc Sales (2013).

From the channel

Daily AI news, with real sources

iPhone Duo Screen Cracking? Apple's Fix

Oct 28, 2026

Coming to the channel

Anatomy: Claude Explains Ideas as Machines

Anatomy is a free Claude skill that explains a technical idea by building it as an interactive isometric machine.

21,426 GitHub stars since Oct 8 (checked Oct 27, 2026).

Links & sources →
Coming to the channel

A $7 Chip Just Gave AI Hands on a Real iPhone

ESP32 iPhone Agent by Henry Yuan lets an AI model use a real iPhone with a $7 ESP32 board: it sees the screen through Screen Mirroring and taps through a USB mouse. No jailbreak, no computer while it runs.

4,011 GitHub stars since Oct 11 (checked Oct 27, 2026).

Links & sources →
Coming to the channel

Co-op Anything: AI Adds Co-op to Solo Games

Co-op Anything is a free, open-source repo that lets your AI coding agent build co-op for single-player games, test it with bots and package it for your friends.

1,487 GitHub stars since Oct 16 (checked Oct 27, 2026).

Links & sources →
All videos on YouTube ↗

The library

Everything AI, checked at the source

Tools I use every day, plus the models, repos and skills I covered on the channel. Every entry links to its source.

Models

DeepSeek-V4.1-Flash-1017

MIT-licensed update with a 1M-token context window

  • downloads last month 105,667
  • likes 3.38k
huggingface.coChecked Oct 28, 2026
New tools

Thinkrail by JetBrains

A lightweight IDE for vibe coding that customises itself around you (+1,204 stars today)

  • stars today (GitHub trending) 1,204
  • GitHub stars 3,967
github.comChecked Oct 28, 2026
New tools

Cindy

An open-source AI agent that works out of the box (+1,446 stars today)

  • stars today (GitHub trending) 1,446
  • GitHub stars 7,403
github.comChecked Oct 27, 2026
Open-source repos

earshot

Ears for coding agents, let AI hear, review and make sound (CPU-only, open source)

  • GitHub stars 3,043
  • created Oct 15, 2026
github.comChecked Oct 27, 2026
Open-source repos

cleanyourtv

Debloat any Android or Google TV over Wi-Fi (41,628 stars in 10 days)

  • GitHub stars 41,628
  • created Oct 17, 2026
github.comChecked Oct 27, 2026
Open the library · 21

Contact

Let's build something

Open to roles in AI, operations and customer experience, and to collaborations.